Future-proofing and profitability at the AM Aftersales Conference 2015

31 March 2015

Future-proofing your business and how to make inroads into profitable new areas will be top of the agenda at AM Aftersales Conference 2015, taking place later this month.

The AM Aftersales Conference 2015 is taking place on Thursday, April 16 at the Crowne Plaza Heythrop Park in Oxfordshire.

AM editor Jeremy Bennett said: "Changes in the market over the last few years have pushed aftersales to the fore. This year's conference will help dealers to adapt to the constantly shifting business landscape, and prepare themselves for what lies ahead in terms of consumer preference and the vicissitudes of legislation and technological advancement.

"Places are going fast, so make sure you have booked yourself in for what promises to be a revealing and thought-provoking day."

Topics to be covered:

• Aftersales - Today, tomorrow and beyond - How change on all sides will necessitate corresponding adaptation on the part of franchised dealer aftersales departments

• Customer retention and return - Keep your built-in aftersales customer base and bring back those who have left

• Maximising aftersales - Become a true one-stop shop for your customers through effective internal communication and targeted marketing

• How to win more fleet business - Flexibility and reliability are key and our session will explore how dealers can make their offering more attractive to fleets

• Increased efficiency - Running several departments with an array of customer contact points could mean lost opportunities repetition and waste; learn how to run a lean operation

An outstanding speaker line-up

2015's Aftersales Conference boasts an outstanding line-up of main stage speakers who will help dealers understand the challenges they face in the aftersales arena.
Conference chairman:

• Christopher Macgowan

• Steve Young, ICDP
• Chris Oakham, Trend Tracker
• Alistair Horsburgh, CitNOW
• Angela Barrow, EMaC
• Adam Goran, Grassroots
• Terry Hogan, Motoring.co.uk
• Mark Connor, Zenith
• Charles Eveson, Kernahan Service

Workshop sessions

The event also boasts a range of workshop sessions that will enable attendees to examine key areas in even greater depth.

Workshop sessions to be hosted by:
• Terry Hogan, Motoring.co.uk
• Rob Purfield, author and consultant
• Nick Chudleigh, CDK Global
• Alistair Horsburgh, CitNOW
• Angela Barrow, EMaC

Harness aftersales profitability

Bennett said: "Getting the most from your whole business is vital and the AM Aftersales Conference 2015 is set to help every dealer in attendance understand just how much potential they have under their own roof, and what they will need to do to harness and channel it over the next few years."

Tickets are available to dealers and manufacturers, with a limited number of supplier tickets on sale.

To book, please contact Emma-Louise Kinnaird on 01733 395133, email emma-louise.kinnaird@bauermedia.co.uk or visit the booking pages.