Not all Service Providers are the Same
Service (noun definition) - the action of helping or doing work for someone.
EMaC is delighted to be sponsoring the AM aftersales Conference 2015. It is an ideal opportunity for dealers to take a ‘rain check’ on their approach to aftersales in an independent environment. We look forward to meeting record numbers of delegates at the highlight of the 2015 aftersales calendar.
In today’s increasingly digital world, it can be all too easy in aftersales to focus soley upon price. Yet, research shows that customers wants their cars cared for correctly and to enjoy transparent and caring customer experience. They want to ‘feel’ the quality of the dealership offer – price is just part of the equation, excellence in service and proposition matters. The aftersales experience can also have a vital role in long term customer retenton. This is our area of support expertise.
Excellence in Customer Service is at the very heart of the whole EMaC ethos and we are proud to put the ‘service into Service Plans’ in an in-depth way to help dealers.
Dealers can be assured that the EMaC service they and their customers receive is from a company with the experience and resources to help. ‘Team EMaC’ makes an unrivalled difference in retaining customers and in increasing absorption.
The EMaC goal is a simple one; to help dealers to concentrate on sales growth in the showroom. Everything else is taken care of by Team EMaC.
CitNOW offers car dealerships the opportunity to sell more cars and parts more profitably using personalised video presentation services. We currently have over 1,500 systems in place worldwide, including over 21 OEMs in the UK and 78 of the top AM100 dealer groups.
The series of simple to use Apps includes CitNOW Workshop, an aftersales solution that integrates with most of the major eVHC providers in the UK. Workshop has been proven to increase our customer’s red and amber work an average of 25% to 40%.
CitNOW Workshop allows aftersales technicians to quickly record personalised videos of customers’ vehicles demonstrating red, amber and green health checks and send them via email and SMS in less than a minute. Each video is hosted on a customised web page allowing the customer to approve work online or contact the dealer whilst the car is still on the ramp. The video also prepares service advisors to confidently recommend and sell the red and amber work identified to the customer.
Dealerships have access to a detailed online reporting system and a dedicated account manager to establish key targets and provide ongoing training and support for aftersales teams, giving them the skills they need to complete successful CitNOW presentations.
We’re passionate about making sure your return on investment as immediate as possible - weeks not months. If you’re looking for a dramatic and positive impact to your business then we can help you.
For more information and to see examples of our aftersales videos visit www.citnow.com.
Motoring.co.uk are delighted to be associate sponsor of the AM aftersales conference in 2015. Managing Director, Terry Hogan, will be holding a workshop on the challenges the franchise dealer faces in aftersales and how to overcome them, he really hopes to see you there. In April, Motoring.co.uk will be re-launching the website to enhance the customer experience and attract more dealers & OEMs.
We launched MyMotoring.co.uk in 2014 to provide support to motorists throughout their entire car owning lifecycle, by giving them regular updates and reminders about service, MOT, insurance, tax and warranty dates; making motoring easier.
Since launch, MyMotoring.co.uk has attracted over 380,000 motorists growing at a rate of 100,000 registrations per month. The platform sends over 50,000 service & MOT reminders per month prompting the consumers to enter our live marketplace of service & MOT related offers.
MyMotoring.co.uk can give dealers real time access to thousands of consumers who are in-market for aftersales products and services according to specific derivatives such as car make & model or location.
To find out how MyMotoring.co.uk can benefit your business visit: www.mymotoring.co.uk/trade
Werther International - HH Lions
Born in 1970, Werther International is today among the world leaders in garage equipment manufacturers, and possibly has the highest sales of vehicle lifts on the European market.
With almost 20,000 vehicles lifts manufactured every year, Werther International has one of the most extensive and complete range to fulfil every workshop’s needs. For the UK market, the range includes a complete selection of VOSA approved equipment – from lifts, to headlamp aligners, to roller brake testers. Through our network of specialist distributors, we can offer a range of services from the installation of single lifts, to bespoke projects for new workshops, to service and calibration contracts.
All of our lifts are designed and manufactured in Italy, thus guaranteeing our customers a high quality and long lasting product.
At eDynamix we want to help Dealers make their customers sticky.
We offer users a single sign-on from which they can manage the customer through the entire service lifecycle. From our service, repair and finance plan application, to our VIDEO1st, proactive follow up, vehicle health check and online bookings modules, our systems are both powerful and intuitive.
We are continually developing new ways in which Dealers can improve productivity and increase profitability, yet maintain and ultimately grow customer loyalty and satisfaction through our software solutions and process improvements.
Find out how eDynamix can help generate stickiness at www.edynamix.com
GForces is one of the leading automotive software and digital service providers in the UK. We build, manage and market online strategies for more than half of the UK’s Top 200 motor groups, numerous independents and major vehicle manufacturers through our NetDirector software suite.
The NetDirector Aftersales Suite is a key component of our wider digital offering. It comprises online service booking, service plans, tyre ordering software and ready-to-go ecommerce solutions. By deploying and embracing these digital tools, our clients are capitalising on the lucrative aftersales market – on the customer’s terms.
To see how our digital tools can benefit your business, visit: www.gforces.co.uk
Professional Telephone Answering Support for Car Dealers
With unanswered calls a perpetual issue for dealers, Moneypenny delivers solutions to businesses of all sizes to ensure you never miss a call again. Every enquiry is captured to drive business through your door, lifting the customer experience and saving you money as you improve service levels.
Our extraordinary receptionists to take your calls as though based at your front desk delivering:
- Overflow support for busy periods
- Fully outsourced switchboard
- Business continuity 24/7
- Extended virtual opening hours
- Enhanced customer relationship management
Trial our service
Put our service to the test – talk to us about a free two-week trial.
0333 202 1005
GoldSand Digital is the award winning digital publishing agency that specialises in automotive. Providing digital communication strategies via interactive customer magazines, the agency works with some of the largest automotive groups in the UK.
GoldSand Digital is excited to be launching the Digital Welcome Pack, a brand new product to the aftersales market, at the AM Aftersales Conference 2015.
The Digital Welcome Pack offers dealerships a slick, efficient and targeted aftersales marketing option while presenting a cost-effective, flexible alternative to the traditional printed brochure. Read more about GoldSand Digital’s work in automotive by clicking here.